Five commitments
- Privacy first. You can enquire with a name and number only, and we ask for medical detail only when it is needed for your care. See the privacy policy.
- Assessment before advice. No method is recommended before an examination and appropriate tests.
- Options in plain language. We explain the choices, the risks and what to expect, including when something is not suitable for you.
- No pressure. You can take time, ask questions, get a second opinion, or decide not to proceed.
- Clear follow-up. You will be told what to watch for and whom to contact, as set out in our aftercare guidance.
What we will not do
We will not promise guaranteed outcomes, quote prices without assessment, or suggest that online instructions or self-medication can replace a doctor's care.
Hold us to it
If anything in your experience falls short of the above, tell us on the contact page. Feedback helps us improve.